Refund policy
Refund policy
When you buy something from us, we always hope that you are 100% satisfied however, should you change your mind (it happens to the best of us), we are happy to accept returns or exchanges on items that are in original condition, have not been opened or used, within 14 days from the date of delivery of an item. All items will be reviewed individually upon return, and kindly ensure to include a copy of your purchase receipt.
To start a return, please contact us at support@centralvalley.co.uk.
Returns Via Post
Once you have contacted us at support@centralvalley.co.uk and your return request has been accepted, please post your product to:
34 Lyon Street, Liverpool, England, L19 8LA.
We recommend you use a secure or trackable method of postage.
Please note that you will be responsible for all return postage fees, taxes, customs duty, and clearance charges where applicable.
Remember to keep your proof of postage in a safe place. The products and their condition remain your responsibility until we receive them. Once we receive your package you will be sent a confirmation email, and the refund process will commence.
The products you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning and obtain proof of postage. We at Central Valley CBD cannot be held responsible for any items returned in error.
If your refund is accepted, we will refund the price you paid for your item back to your original payment method. If we receive a returned item in an unsuitable condition, the refund will become void, and the item(s) will be returned to you.
If you are unsure of the process or simply want to know more about our returns and exchange policy then please feel free to contact us at support@centralvalley.co.uk
Faulty Items
Please inspect your order upon reception and contact us immediately should the item be defective, damaged or is not the item you originally order, so that we can evaluate and resolve the issue as soon as possible.
Products will be assessed upon return to us. Should you receive a faulty product please contact us at support@centralvalley.co.uk or by calling us at 0151 245 2122 stating your Order Number and the nature of the fault. Please ensure you return the faulty item to us as soon as possible.
Exceptions/Non-Returnable Items:
Certain types of items cannot be returned, such as custom products (such as special orders or personalised items), we also cannot accept returns on sale items or gift cards.
Exchanges
If you would like to exchange your item for a different type, strength, or size, please return your unwanted item first and only then place a new order.
Processing Your Refund
If you return an item, we will examine the item and will notify you of your refund within a reasonable period of time. Whilst we endeavour to process your refund as soon as possible most returns will be processed within approximately 5 to 10 working days. Your refund will be credited back to your original method of payment.
Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Kindly note, that we are unable to process refunds to expired bank cards. In this case, we will issue the amount to be refunded as an online store credit. Our delivery charges are non-refundable, and Central Valley CBD is not responsible for delivery charges or lost returns.
We will keep in touch with you during the process and send you an email once your refund has been completed.
Returning A Gift
We understand that not everyone has the same taste, so should you have received a gift from Central Valley CBD, and you are not happy with it, you are more than welcome to return it to us.
The same return policy for this apply as above.